Tel: 01227 743307
These are the terms and conditions which will apply to your holiday. Please read them carefully as you will be bound by them
1 The Contract
The contract shall be between Prospect and the Client. ‘Prospect’ means Prospect Cultural Tours Limited. ‘The Client’ means every person whose name appears on the Booking Form. The person signing the Booking Form warrants that he or she has the authority of all the other named persons to contract on their behalf. It is agreed that all relations between Prospect and the client shall be governed by and subject to the conditions. No person other than a Director of Prospect has authority to waive, vary or modify these Conditions and no such waiver, variation or modification shall be of any effect unless in writing. No contract shall exist until a written confirmation of the booking has been issued by Prospect to the client. Any monies paid by you to a Travel Agent are held by the Agent on our behalf.
2 Limit of Liability
Prospect acknowledges responsibility for the correct description of services offered and for the preparation of the travel arrangements. Only limited responsibility for the performance of the services provided by airlines, coaches, ferries, hotels, agents and other suppliers can be accepted by Prospect. No responsibility is accepted for loss or expenses due to sickness, weather, strikes, war, quarantine, customer negligence, loss of baggage or other causes, such losses being the responsibility of the traveller and for certain of which insurance is available.
3 Cancellation by Prospect
Prospect tries to run all tours for which it has bookings, but sometimes a minimum number is required to make a tour viable. If a tour has to be cancelled, where possible, a suitable alternative will be offered or full repayment will be made of all money received by Prospect from the Client. Very rarely, tours have to be cancelled by reason of ‘force majeur’ - for example war, cessation of diplomatic relations, natural or nuclear disaster. In this case Prospect will refund the portion of payments made by clients which have not been committed irrecoverably to the tour. However we can be under no other liability to you in such cases. Prospect also reserves the right to cancel any booking for which full payment has not been received ten weeks before departure, and to levy cancellation charges.
4 Changes by Prospect
Tours are necessarily arranged long in advance. Changes to the itinerary, accommodation, dates, or other arrangements may have to be made if circumstances change and Prospect reserves the right to do this.
5 Independent Purchase of Tickets
Where the client has purchased flights or train fares independently, or where flights or trains are arranged by Prospect on behalf of the client, Prospect cannot make any refund in the event of the cancellation of a trip, or pay compensation for any additional costs involved as a result of changes in published schedules or timings.
6 Connecting Travel Arrangements
Airline schedules are subject to change. We therefore strongly recommend that any travel arrangements you make to connect with your outbound and inbound flights are booked on a flexible fare basis to accommodate the possibility of such alterations.
7 Cancellation by client
If a customer cancels a booking, the following charges will be payable depending upon the number of days prior to departure date:
More than 71 days before - Loss of Deposit
70 to 42 days before - 40% of Invoice
41 to 14 days before - 90% of Invoice
Less than 14 days before departure 100% of Invoice
Cancellations are effective from the date on which written notification is received at our office.
8 Passports and Visas for British Citizens
All countries now require a full 10 year UK Passport valid for at least six months after the date of return. For British Citizens resident in the UK, Prospect will advise on how to obtain a Visa when required. Prospect cannot be held responsible if a Visa is declined. All other Nationals, or residents of other countries, must contact their Embassy to find out what travel documents are required, and be responsible for obtaining them.
9 Complaints and Disputes
If you have a complaint, Prospect Cultural Tours Ltd must receive notification in writing not later than 28 days after the end of the tour.
10 Airlines’ and Train Operators’ Waiver
This document is issued on the sole responsibility of the tour operator. It is not issued on behalf of and does not commit the airlines or train operators mentioned therein, or any airline or train operator whose services are used in the course of the tours.
11 Single Supplement
Although supplements are payable for single occupancy, it should be noted that increasingly this is for single occupancy of a twin/double room, but this cannot be guaranteed.
12 Special Requests
Any special requests made on your booking form will be noted, and we will do our best to provide these for you. However, Prospect cannot guarantee to comply with your requests.
Prospect Cultural Tours Ltd
79 William Street, Herne Bay, CT6 5NR Tel: 01227 743307